Question 1

What does the service fee cover?

Accepted Answer

The Time Visas service fee covers document review and verification, application preparation, embassy or VFS submission on your behalf, and status tracking until your visa decision.

Question 2

Is the service fee refundable if my visa is rejected?

Accepted Answer

The service fee is non-refundable once processing has commenced, regardless of the visa outcome.

Question 3

Are embassy fees included in the total shown in the calculator?

Accepted Answer

Yes — the fee calculator shows a full breakdown including embassy fees, VFS/TLS charges where applicable, and the Time Visas service fee.

Question 4

Why do some destinations show Nil for VFS/TLS charges?

Accepted Answer

Some countries allow direct embassy submission without a VFS or TLS appointment centre, so there is no additional centre charge.

Question 5

What documents do I need for my visa?

Accepted Answer

Document requirements vary by destination and visa type. After you select your destination in the application form, you will see the exact document checklist for that country.

Question 6

Can I submit scanned copies or do I need originals?

Accepted Answer

For most countries, good-quality scanned copies are acceptable. Some embassies require originals for specific items such as bank statements or the passport itself.

Question 7

How long does the visa process take from submission to decision?

Accepted Answer

Processing times vary by destination. Singapore and UAE can be approved in 3–7 working days, Schengen and UK typically take 10–20 working days.

Question 8

What is the difference between Standard, Express and Urgent processing?

Accepted Answer

Standard follows the normal embassy queue. Express includes priority submission. Urgent is same-day or next-day handling where the embassy permits.

Question 9

Do I need to visit your office or is everything online?

Accepted Answer

The entire application process is handled online. For countries requiring biometric appointments at VFS or TLS centres, you will need to attend in person.

Question 10

How do I track my application after submitting?

Accepted Answer

Log in to your dashboard at timevisas.com/dashboard to see your application status. We also send WhatsApp and email updates whenever your status changes.

Question 11

What happens if I upload the wrong document?

Accepted Answer

Our team reviews every document before submission. If we identify an incorrect file, we will contact you via WhatsApp to request the correct document.

Question 12

What happens if my visa is rejected?

Accepted Answer

We will inform you immediately and share the rejection reason. We advise on whether reapplication is possible and what changes might strengthen your case.

Question 13

Is my passport data safe? Who has access to my documents?

Accepted Answer

Your documents are stored on encrypted servers. Access is restricted to the Time Visas team handling your application. You can request deletion at any time.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, net banking, and wallets through Razorpay.

Question 15

When is payment taken — upfront or after approval?

Accepted Answer

The Time Visas service fee is collected upfront at the time of application submission.

Frequently asked questions